[WJMDB] Mobile Service Issue Registration and IMC510 QR Integration

그만큼 Service Issue registration process in WJMDB has been upgraded for easier and faster access.
You can now register issues using your mobile device or directly through the IMC510 controller.


📱 Key Improvements

  • Service issues can now be submitted from mobile devices (no laptop required).
  • Access the registration form directly through this link:
    👉 https://woojin.eu/forms/report-issue.html
  • Upload speed and stability have been improved for on-site usability.
  • 그만큼 IMC510 controller now includes a “Bug Report Teamdesk” function within the HELP menu, enabling quick QR-based registration.

🧩 IMC510 Integration

  • On the IMC510 controller, open HELP → Bug Report Teamdesk.
  • Scan the displayed QR code to open the WJMDB Service Issue form.
  • 그만큼 MachineNr (Serial Number) will be automatically entered.
  • ⚠️ This function only works if the machine is already registered in WJMDB.

⚙️ Important Notes

  1. Machine Registration Required
    • Each Service Issue is linked to a specific MachineNr (Serial Number).
    • 그만큼 Customer 그리고 Machine must be registered in WJMDB beforehand.
    • This should be completed during initial commissioning or service startup.
  2. Unregistered Machines
    • If a machine is not registered in WJMDB, mobile or QR-based submission will not be possible.
    • Overseas subsidiaries must ensure registration during initial installation following standard procedures.

✅ Summary

ItemPreviousUpdated
Registration MethodLaptop onlyLaptop, Mobile, IMC510 QR
Access LinkN/Ahttps://woojin.eu/forms/report-issue.html
Upload SpeedSlowImproved
Auto Machine Input수동Automatic via QR (IMC510 only)
Registration ConditionNoneMachine registration required

📌 Summary

With this update, engineers can now report service issues instantly from the field via smartphone or directly through the IMC510 controller.
This enables faster response times, automatic machine data linkage, and improved global service efficiency.
Ensure that all machines are properly registered in 와이제이엠디비 before operation or commissioning to enable full functionality.

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