{"id":2546,"date":"2025-04-01T07:44:12","date_gmt":"2025-04-01T07:44:12","guid":{"rendered":"https:\/\/www.woojin.help\/?p=2546"},"modified":"2025-06-12T11:23:48","modified_gmt":"2025-06-12T11:23:48","slug":"monday-com-workflow-overview-ticket-process-and-status-logic","status":"publish","type":"post","link":"https:\/\/www.woojin.help\/ko\/monday-com-workflow-overview-ticket-process-and-status-logic\/","title":{"rendered":"Monday.com Workflow Overview \u2013 Ticket Process and Status Logic"},"content":{"rendered":"
<\/div>\n

\ud83d\udd38 Workflow 1: Standard Ticket Flow (Development & Completion)<\/strong><\/h3>\n\n\n\n

This is the default workflow used for standard ticket development and closure.<\/p>\n\n\n\n

\ud83d\udd01 Steps:<\/h4>\n\n\n\n
    \n
  1. Start in “In Progress”<\/strong>\n
      \n
    • Engineer clicks “Start”<\/strong> \u2192 Ticket moves from Backlog<\/strong> to “In Progress”<\/strong> (Orange)<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • Work is interrupted?<\/strong>\n
        \n
      • \ub538\uae4d \ud558\ub294 \uc18c\ub9ac “Interrupt”<\/strong> \u2192 Status: Interrupt<\/strong> (Olive Green)<\/li>\n\n\n\n
      • Resume with “Start”<\/strong> \u2192 back to “In Progress”<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • Development completed<\/strong>\n
          \n
        • \ub538\uae4d \ud558\ub294 \uc18c\ub9ac “Finished”<\/strong> \u2192 Ticket moves to “Finished \/ Wait Confirmation”<\/strong> (Blue)<\/li>\n<\/ul>\n<\/li>\n\n\n\n
        • Final check by Board Master<\/strong>\n
            \n
          • If everything is okay \u2192 Ticket is set to “Done”<\/strong> (Green)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
            \"\"<\/figure>\n\n\n\n

            <\/p>\n\n\n\n

            <\/p>\n\n\n\n

            <\/p>\n\n\n\n

            <\/p>\n\n\n\n

            \ud83d\udd38 Workflow 2: Problem Handling Process<\/strong><\/h2>\n\n\n\n

            This workflow is used in case of issues, delays, or escalations<\/strong> during ticket handling.<\/p>\n\n\n\n

            \ud83d\udd01 Steps:<\/h4>\n\n\n\n
              \n
            1. Start in “In Progress”<\/strong>\n
                \n
              • Engineer clicks “Start”<\/strong> \u2192 Ticket moves from Backlog<\/strong> to “In Progress”<\/strong> (Orange).<\/li>\n<\/ul>\n<\/li>\n\n\n\n
              • Any issues or delays?<\/strong>\n
                  \n
                • Engineer clicks “Review”<\/strong> (Purple).<\/li>\n\n\n\n
                • Ticket status is changed to “Review and Decision”<\/strong>.<\/li>\n\n\n\n
                • An Update Message<\/strong> must be added explaining why it needs review.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                • Board Master’s decision:<\/strong>\n
                    \n
                  • Either \u2192 Status “Problem”<\/strong> (Red), group: Problem<\/li>\n\n\n\n
                  • Or \u2192 Status “Waiting”<\/strong> (Brown), group: Waiting<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n

                    <\/p>\n\n\n\n

                    \"\"<\/figure>\n\n\n\n
                    \n\n\n\n
                    \n\n\n\n

                    \ud83d\udea6 Work In Progress (WIP) Limits<\/strong><\/h3>\n\n\n\n

                    Please follow these limits<\/strong>:<\/p>\n\n\n\n

                      \n
                    • Max. 2 active tickets<\/strong><\/li>\n\n\n\n
                    • Max. 2 interrupted tickets<\/strong><\/li>\n\n\n\n
                    • Total WIP limit: 4 tickets per person<\/strong><\/li>\n<\/ul>\n\n\n\n

                      \ud83d\udc49 Working on more than 4 tasks in parallel is inefficient and should be avoided.<\/p>\n\n\n\n

                      \n\n\n\n

                      \u23f1\ufe0f Keep tickets up2date<\/strong><\/h3>\n\n\n\n

                      Start and stop the working time tracker<\/strong><\/p>\n\n\n\n

                      Keep ticket statuses up to date \u2013 every day<\/strong><\/p>\n\n\n\n

                      <\/p>","protected":false},"excerpt":{"rendered":"

                      \ud83d\udd38 Workflow 1: Standard Ticket Flow (Development & Completion) This is the default workflow used for standard ticket development and […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[400,401,403],"tags":[],"class_list":["post-2546","post","type-post","status-publish","format-standard","hentry","category-internal","category-at","category-projectmanagment"],"_links":{"self":[{"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/posts\/2546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/comments?post=2546"}],"version-history":[{"count":1,"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/posts\/2546\/revisions"}],"predecessor-version":[{"id":2549,"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/posts\/2546\/revisions\/2549"}],"wp:attachment":[{"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/media?parent=2546"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/categories?post=2546"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/tags?post=2546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}