{"id":2955,"date":"2025-05-27T09:13:39","date_gmt":"2025-05-27T09:13:39","guid":{"rendered":"https:\/\/www.woojin.help\/?p=2894"},"modified":"2025-07-24T09:13:36","modified_gmt":"2025-07-24T09:13:36","slug":"woojin-machine-database-wjmdb-registration-service-issue-manual","status":"publish","type":"post","link":"https:\/\/www.woojin.help\/ko\/woojin-machine-database-wjmdb-registration-service-issue-manual\/","title":{"rendered":"[WJMDB]Woojin Machine Database Registration &amp; Service Issue Manual"},"content":{"rendered":"<div class=\"pdfprnt-buttons pdfprnt-buttons-post pdfprnt-top-right\"><\/div>\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udd39<\/strong><strong> 1. Registering a New Machine (Before Shipment)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2705<\/strong><strong> Step 0: Check &amp; Register Customer<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before registering a machine, you must first <strong>verify or register the customer<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>If the customer already exists:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Go to the <strong>[Customer]<\/strong> tab<\/li>\n\n\n\n<li>Search and select the company from the list<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>If the customer is new:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Click <strong>[Customer] \u2192 [NEW]<\/strong><\/li>\n\n\n\n<li>Fill in the company information and click <strong>[SAVE]<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc <em>Machine registration cannot proceed unless the customer is already registered.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"731\" height=\"241\" src=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-73.png\" alt=\"\" class=\"wp-image-3251\" srcset=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-73.png 731w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-73-300x99.png 300w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-73-18x6.png 18w\" sizes=\"(max-width: 731px) 100vw, 731px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2705<\/strong><strong> Step 1: Start Machine Registration<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click the <strong>[New Machine]<\/strong> menu at the top to begin machine registration.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"688\" height=\"233\" src=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-74.png\" alt=\"\" class=\"wp-image-3250\" srcset=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-74.png 688w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-74-300x102.png 300w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-74-18x6.png 18w\" sizes=\"(max-width: 688px) 100vw, 688px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2705<\/strong><strong> Step 2: Fill in Machine Information<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Enter the following details accurately:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>MachineNr (Serial Number)<\/strong><\/li>\n\n\n\n<li><strong>Machine Type<\/strong><\/li>\n\n\n\n<li><strong>Controller<\/strong><\/li>\n\n\n\n<li><strong>Injection Type<\/strong><\/li>\n\n\n\n<li><strong>Screw Diameter<\/strong><\/li>\n\n\n\n<li><strong>Firmware Version<\/strong><\/li>\n\n\n\n<li><strong>Hardware Configuration<\/strong><\/li>\n\n\n\n<li><strong>Options<\/strong><\/li>\n\n\n\n<li><strong>Customer<\/strong> \u2192 Select the registered company from Step 0<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"745\" height=\"343\" src=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-75.png\" alt=\"\" class=\"wp-image-3252\" srcset=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-75.png 745w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-75-300x138.png 300w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-75-18x8.png 18w\" sizes=\"(max-width: 745px) 100vw, 745px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2705<\/strong><strong> Step 3: Save the Machine<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After completing all required fields, click <strong>[SAVE]<\/strong> to finalize the registration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udd39<\/strong><strong> 2. Post-Commissioning Task<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once machine installation and commissioning are complete:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the <strong>Commissioning Table<\/strong><\/li>\n\n\n\n<li>Upload the <strong>Commissioning Test Report<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc <em>This step ensures that the machine installation record is fully documented.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"756\" height=\"362\" src=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-72.png\" alt=\"\" class=\"wp-image-3249\" srcset=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-72.png 756w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-72-300x144.png 300w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-72-18x9.png 18w\" sizes=\"(max-width: 756px) 100vw, 756px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udd39<\/strong><strong> 3. Reporting a Service Issue<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2705<\/strong><strong> Step 1: Search for the Machine<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to <strong>[SERVICE ISSUES]<\/strong><\/li>\n\n\n\n<li>Search by <strong>MachineNr (Serial Number)<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2705<\/strong><strong> Step 2: Click [NEW SERVICE ISSUE]<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From the search result, click <strong>[NEW SERVICE ISSUE]<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2705<\/strong><strong> Step 3: Fill in the Issue Details<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Complete the following fields:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>MachineNr (Serial Number)<\/strong><\/li>\n\n\n\n<li><strong>Status<\/strong> \u2192 Select <strong>To Do<\/strong><\/li>\n\n\n\n<li><strong>Customer Visit<\/strong> \u2192 Select if applicable<\/li>\n\n\n\n<li><strong>Active User<\/strong> \u2192 Choose the responsible support staff<\/li>\n\n\n\n<li><strong>Problem Description<\/strong> \u2192 Enter a detailed description of the issue<\/li>\n\n\n\n<li><strong>Hardware Change<\/strong> \u2192 Select if any hardware was replaced<\/li>\n\n\n\n<li><strong>Photo Upload<\/strong> \u2192 Attach relevant images<\/li>\n\n\n\n<li><strong>Assigned to (HQ)<\/strong> \u2192 Select <strong>Customer Satisfaction<\/strong>\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce8 <em>This ensures that the HQ CS team receives an email notification.<\/em><\/li>\n\n\n\n<li>\ud83d\udd01 <em>If necessary, the CS team will reassign the issue to <\/em><strong><em>HQ_RND<\/em><\/strong><em> for R&amp;D handling.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"769\" height=\"501\" src=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-76.png\" alt=\"\" class=\"wp-image-3253\" srcset=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-76.png 769w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-76-300x195.png 300w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-76-18x12.png 18w\" sizes=\"(max-width: 769px) 100vw, 769px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2705<\/strong><strong> Step 4: Enter Reporter Email<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the <strong>Reporter<\/strong> field, enter your <strong>email address<\/strong>\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce8 <em>You must enter your email to receive notifications about the issue progress.<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Then click <strong>[SAVE]<\/strong> to complete the submission.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"744\" height=\"190\" src=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-77.png\" alt=\"\" class=\"wp-image-3254\" srcset=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-77.png 744w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-77-300x77.png 300w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/05\/image-77-18x5.png 18w\" sizes=\"(max-width: 744px) 100vw, 744px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udd01<\/strong><strong> Step 5: Update Status After Resolution<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After the issue is resolved, the <strong>original reporter is responsible<\/strong> for updating the <strong>Status<\/strong> field\n<ul class=\"wp-block-list\">\n<li>e.g., change from <strong>To Do \u2192 Done<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 This manual is designed to guide you through the WJMDB system clearly and accurately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd39 1. Registering a New Machine (Before Shipment) \u2705 Step 0: Check &amp; Register Customer Before registering a machine, you [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[379,380],"tags":[242,244,245,248,250,253,257,258,260,261,265,268,277],"class_list":["post-2955","post","type-post","status-publish","format-standard","hentry","category-documentation","category-wjmdb","tag-controller","tag-customer-management","tag-customer-selection","tag-firmware-version","tag-hardware-configuration","tag-injection-type","tag-machine-registration","tag-machine-type","tag-new-machine","tag-options","tag-screw-diameter","tag-serial-number","tag-wjmdb"],"_links":{"self":[{"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/posts\/2955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/comments?post=2955"}],"version-history":[{"count":6,"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/posts\/2955\/revisions"}],"predecessor-version":[{"id":3313,"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/posts\/2955\/revisions\/3313"}],"wp:attachment":[{"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/media?parent=2955"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/categories?post=2955"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.woojin.help\/ko\/wp-json\/wp\/v2\/tags?post=2955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}