{"id":3484,"date":"2025-10-14T10:47:32","date_gmt":"2025-10-14T10:47:32","guid":{"rendered":"https:\/\/www.woojin.help\/?p=3484"},"modified":"2025-10-14T10:47:35","modified_gmt":"2025-10-14T10:47:35","slug":"wjmdb-mobile-service-issue-registration-and-imc510-qr-integration","status":"publish","type":"post","link":"https:\/\/www.woojin.help\/ko\/wjmdb-mobile-service-issue-registration-and-imc510-qr-integration\/","title":{"rendered":"[WJMDB] Mobile Service Issue Registration and IMC510 QR Integration"},"content":{"rendered":"<div class=\"pdfprnt-buttons pdfprnt-buttons-post pdfprnt-top-right\"><\/div>\n<p class=\"wp-block-paragraph\">\uadf8\ub9cc\ud07c <strong>Service Issue registration<\/strong> process in WJMDB has been upgraded for easier and faster access.<br>You can now <strong>register issues using your mobile device<\/strong> or directly through the <strong>IMC510 controller<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcf1 Key Improvements<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service issues can now be submitted from <strong>mobile devices<\/strong> (no laptop required).<\/li>\n\n\n\n<li>Access the registration form directly through this link:<br>\ud83d\udc49 <strong><a href=\"https:\/\/woojin.eu\/forms\/report-issue.html\">https:\/\/woojin.eu\/forms\/report-issue.html<\/a><\/strong><\/li>\n\n\n\n<li>Upload speed and stability have been improved for on-site usability.<\/li>\n\n\n\n<li>\uadf8\ub9cc\ud07c <strong>IMC510 controller<\/strong> now includes a <strong>\u201cBug Report Teamdesk\u201d<\/strong> function within the <em>HELP<\/em> menu, enabling quick QR-based registration.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\udde9 IMC510 Integration<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On the IMC510 controller, open <strong>HELP \u2192 Bug Report Teamdesk<\/strong>.<\/li>\n\n\n\n<li><strong>Scan the displayed QR code<\/strong> to open the WJMDB Service Issue form.<\/li>\n\n\n\n<li>\uadf8\ub9cc\ud07c <strong>MachineNr (Serial Number)<\/strong> will be <strong>automatically entered<\/strong>.<\/li>\n\n\n\n<li>\u26a0\ufe0f This function only works if the machine is <strong>already registered in WJMDB<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2699\ufe0f Important Notes<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Machine Registration Required<\/strong>\n<ul class=\"wp-block-list\">\n<li>Each Service Issue is linked to a specific <code>MachineNr (Serial Number)<\/code>.<\/li>\n\n\n\n<li>\uadf8\ub9cc\ud07c <strong>Customer<\/strong> \uadf8\ub9ac\uace0 <strong>Machine<\/strong> must be registered in WJMDB beforehand.<\/li>\n\n\n\n<li>This should be completed during <strong>initial commissioning or service startup<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Unregistered Machines<\/strong>\n<ul class=\"wp-block-list\">\n<li>If a machine is not registered in WJMDB, <strong>mobile or QR-based submission will not be possible<\/strong>.<\/li>\n\n\n\n<li>Overseas subsidiaries must ensure registration during <strong>initial installation<\/strong> following standard procedures.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2705 Summary<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Item<\/th><th>Previous<\/th><th>Updated<\/th><\/tr><\/thead><tbody><tr><td>Registration Method<\/td><td>Laptop only<\/td><td>Laptop, Mobile, IMC510 QR<\/td><\/tr><tr><td>Access Link<\/td><td>N\/A<\/td><td><a href=\"https:\/\/woojin.eu\/forms\/report-issue.html\">https:\/\/woojin.eu\/forms\/report-issue.html<\/a><\/td><\/tr><tr><td>Upload Speed<\/td><td>Slow<\/td><td>Improved<\/td><\/tr><tr><td>Auto Machine Input<\/td><td>\uc218\ub3d9<\/td><td>Automatic via QR (IMC510 only)<\/td><\/tr><tr><td>Registration Condition<\/td><td>None<\/td><td>Machine registration required<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udccc Summary<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With this update, engineers can now <strong>report service issues instantly<\/strong> from the field via smartphone or directly through the IMC510 controller.<br>This enables <strong>faster response times, automatic machine data linkage<\/strong>, and improved global service efficiency.<br>Ensure that all machines are properly registered in <strong>\uc640\uc774\uc81c\uc774\uc5e0\ub514\ube44<\/strong> before operation or commissioning to enable full functionality.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/10\/image-15-1024x640.png\" alt=\"\" class=\"wp-image-3485\" srcset=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/10\/image-15-1024x640.png 1024w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/10\/image-15-300x187.png 300w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/10\/image-15-768x480.png 768w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/10\/image-15-18x12.png 18w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/10\/image-15-1320x825.png 1320w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/10\/image-15.png 1461w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"588\" height=\"679\" src=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/10\/image-16.png\" alt=\"\" class=\"wp-image-3486\" srcset=\"https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/10\/image-16.png 588w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/10\/image-16-260x300.png 260w, https:\/\/www.woojin.help\/wp-content\/uploads\/2025\/10\/image-16-10x12.png 10w\" sizes=\"(max-width: 588px) 100vw, 588px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>The Service Issue registration process in WJMDB has been upgraded for easier and faster access.You can now register issues using [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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