Monday.com Workflow Overview – Ticket Process and Status Logic

🔸 Workflow 1: Standard Ticket Flow (Development & Completion)

This is the default workflow used for standard ticket development and closure.

🔁 Steps:

1. Start in “In Progress”
   • Engineer clicks “Start” → Ticket moves from Backlog to “In Progress” (Orange)
2. Work is interrupted?
   • Click “Interrupt” → Status: Interrupt (Olive Green)
   • Resume with “Start” → back to “In Progress”
3. Development completed
   • Click “Finished” → Ticket moves to “Finished / Wait Confirmation” (Blue)
4. Final check by Board Master
   • If everything is okay → Ticket is set to “Done” (Green)

🔸 Workflow 2: Problem Handling Process

This workflow is used in case of issues, delays, or escalations during ticket handling.

🔁 Steps:

1. Start in “In Progress”
   • Engineer clicks “Start” → Ticket moves from Backlog to “In Progress” (Orange).
2. Any issues or delays?
   • Engineer clicks “Review” (Purple).
   • Ticket status is changed to “Review and Decision”.
   • An Update Message must be added explaining why it needs review.
3. Board Master’s decision:
   • Either → Status “Problem” (Red), group: Problem
   • Or → Status “Waiting” (Brown), group: Waiting

🚦 Work In Progress (WIP) Limits

Please follow these limits:

• Max. 2 active tickets
• Max. 2 interrupted tickets
• Total WIP limit: 4 tickets per person

👉 Working on more than 4 tasks in parallel is inefficient and should be avoided.

⏱️ Keep tickets up2date

Start and stop the working time tracker

Keep ticket statuses up to date – every day