[WJMDB]Woojin Machine Database Registration & Service Issue Manual

🔹 1. Registering a New Machine (Before Shipment)

✅ Step 0: Check & Register Customer

Before registering a machine, you must first verify or register the customer.

• If the customer already exists:
  • Go to the [Customer] tab
  • Search and select the company from the list
• If the customer is new:
  • Click [Customer] → [NEW]
  • Fill in the company information and click [SAVE]

📌 Machine registration cannot proceed unless the customer is already registered.

✅ Step 1: Start Machine Registration

Click the [New Machine] menu at the top to begin machine registration.

✅ Step 2: Fill in Machine Information

Enter the following details accurately:

• MachineNr (Serial Number)
• Machine Type
• Controller
• Injection Type
• Screw Diameter
• Firmware Version
• Hardware Configuration
• Options
• Customer → Select the registered company from Step 0

✅ Step 3: Save the Machine

After completing all required fields, click [SAVE] to finalize the registration.

🔹 2. Post-Commissioning Task

Once machine installation and commissioning are complete:

• Go to the Commissioning Table
• Upload the Commissioning Test Report

📌 This step ensures that the machine installation record is fully documented.

🔹 3. Reporting a Service Issue

✅ Step 1: Search for the Machine

• Go to [SERVICE ISSUES]
• Search by MachineNr (Serial Number)

✅ Step 2: Click [NEW SERVICE ISSUE]

• From the search result, click [NEW SERVICE ISSUE]

✅ Step 3: Fill in the Issue Details

Complete the following fields:

• MachineNr (Serial Number)
• Status → Select To Do
• Customer Visit → Select if applicable
• Active User → Choose the responsible support staff
• Problem Description → Enter a detailed description of the issue
• Hardware Change → Select if any hardware was replaced
• Photo Upload → Attach relevant images
• Assigned to (HQ) → Select Customer Satisfaction
  • 📨 This ensures that the HQ CS team receives an email notification.
  • 🔁 If necessary, the CS team will reassign the issue to HQ_RND for R&D handling.

✅ Step 4: Enter Reporter Email

• In the Reporter field, enter your email address
  • 📨 You must enter your email to receive notifications about the issue progress.
• Then click [SAVE] to complete the submission.

🔁 Step 5: Update Status After Resolution

• After the issue is resolved, the original reporter is responsible for updating the Status field
  • e.g., change from To Do → Done

✅ This manual is designed to guide you through the WJMDB system clearly and accurately.