[WJMDB]Spare Part Request Procedure Manual

Spare Part Request Procedure Manual

(Based on Woojin Machine Database – WJMDB)

1. Register the Service Issue

1. When a problem occurs, go to the SERVICE ISSUES tab and click NEW SERVICE ISSUE.
2. Fill in all relevant information, including:
   • Description of the issue
   • Attached documents or photos
   • Controller type
3. Once saved, a Service Request Number (e.g., 10003304) will be generated.

2. Create a Spare Part Request

1. Go to the SPARE PART DELIVERIES tab.
2. Click NEW SPARE PART DELIVERY.
3. Fill out the required fields:
   • Machine: Select the machine number (must be pre-registered in WJMDB).
   • Assigned Service Request: Link the previously created service issue number.
   • Subject: Enter the title of the request.
   • Description: Provide detailed specifications of the required parts
     📌 Important: Clearly specify dimensions, model numbers, or part names.
     Incomplete or vague descriptions may result in incorrect parts being shipped.
   • Warranty: Indicate whether the request is under warranty.
   • Due Date: Input the requested delivery date.

3. Processing by HQ

1. Once the spare part ticket is submitted, the HQ team will review the request.
2. HQ fills in the Shipping Information, including:
   • Delivery note and transport documents (file upload)
   • Tracking number
   • Shipping address and shipping company

1. After saving the shipping details, HQ will notify the original requester.

4. Notes

• Always link the correct service issue and machine number to ensure accurate processing.
• Optionally assign a responsible engineer or specify a technical item number for better traceability.
• Attaching images or part diagrams helps expedite verification and approval.